Tenant FAQ

Tenant FAQ

Our experienced Agents are standing by ready to help. Please complete the Rental Inquiry form and we will be in touch with you to discuss any property matches. You can also view our properties from our Property Search pages (Annual Rentals and Seasonal Rentals) and let us know what specific properties may interest you.

Seasonal and short term rentals do not require a formal application since all monies will be collected in advance. Please speak with one of our Agents and they can get you started in the process. If you are applying for an Annual or long term rental, we do require an online or paper application accompanied by a $50 application fee to cover the credit and background check. Once completed, the application will be screened and evaluated to our Rental Selection Criteria. You will receive notice of approval or rejection and move forward accordingly. 

Upon setting you up in our system, you should receive an activation notice to setup your Tenant Portal. This will allow you to pay rent online, setup recurring online payments, and submit maintenance or repair requests. For detailed instructions or help with your online portal, please follow these instructions. You can also call our office to request maintenance or drop by the office to deliver payment in cash, check, money order, etc.

Please call our office and follow the prompts to report an emergency after hours. A vendor will only be dispatched during non-business hours if it is a true emergency. Non-emergency items will be handled the next business day. We appreciate your understanding that not all vendors are available after hours and we use our discretion to determine what problems constitute an emergency. However, we will do our best to resolve problems in  the quickest and most efficient means available.

We appreciate all Tenants making every effort to pay rent on time and meeting their obligations agreed to in the lease contract. Our role as a property management agency is to enforce the terms of the lease for the owner. The first step after non-payment of rent is a 3 Day Notice to either pay rent or vacate the rental premises. If rent is still not paid at the conclusion of the notice term, we would be forced to begin eviction proceedings with the court system. In addition to the aforementioned eviction process, the Tenant also becomes responsible for Late Fees and other costs associated with non-payment. We want to avoid these steps whenever possible and appreciate the overwhelming majority of Tenants that pay rent on time. 

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